The Onsite Dining Team Lead will support the management team in overseeing daily restaurant operations and staff performance during assigned shifts. This person will act as a role model for team members, ensuring operational excellence, consistent food quality, and a superior guest experience. This is a hands-on leadership role for a reliable and motivated individual who can coach, communicate, and solve problems in a fast-paced environment.
This is a part-time role that requires weekends and some evening and holiday availability (4 days per week, 6 hours per day).
Salary: $25-29/hour
Responsibilities:
- Team management:
- Set the tone for each shift, motivating and guiding team members to ensure all tasks are completed efficiently.
- Assist in training new staff on restaurant procedures, service standards, and menu knowledge.
- Hold staff accountable to company policies and address performance issues constructively.
- Daily operations:
- Oversee front-of-house (FOH) and/or back-of-house (BOH) operations, including opening and closing duties.
- Monitor food quality and service delivery to ensure consistency and guest satisfaction.
- Manage shift changes and coordinate between FOH and BOH teams for smooth service flow.
- Customer service:
- Greet guests, address complaints, and resolve issues promptly and professionally.
- Foster a welcoming and positive atmosphere for all guests.
- Compliance and safety:
- Ensure all staff follow sanitation and safety regulations.
- Maintain the cleanliness and organization of all work areas.
- Administrative duties:
- Assist in cash handling procedures, including counting cash drawers and finalizing daily reports.
- Help with inventory management and tracking, as needed.
Qualifications, Experience, and Attributes:
- Previous experience as a shift lead, crew lead, or supervisor in a fast-paced restaurant or hospitality setting is preferred.
- Demonstrated ability to lead and motivate a team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong commitment to providing superior customer service.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Possession of a food handler's certification is a plus.
- Experience with Toast POS is highly desirable
Physical and environmental demands of the job: Prolonged periods of standing and walking. Must be able to carry trays and other items weighing up to 15 pounds.